Privacy Policy

Introduction

PrintWise, operated by ThinkIT (IĮ "ThinkIT"), respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website at printwise.lt or purchase our 3D printers, filaments, and accessories.

Please read this Privacy Policy carefully. By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein. This policy complies with the General Data Protection Regulation (GDPR) and Lithuanian data protection laws.

If you have any questions or concerns about our privacy practices, please contact us at info@thinkit.lt.

Data Controller

The data controller responsible for your personal data is:

IĮ "ThinkIT"
Trading as: PrintWise
Website: printwise.lt
Email: info@thinkit.lt
Location: Lithuania

What Information Do We Collect?

We collect and process various types of personal information to provide you with our 3D printing products and to improve your experience on our website. The categories of personal information we collect include:

Contact Information: Your name, email address, phone number, billing address, and shipping address when you create an account or place an order.

Account Information: Username, password, and account preferences if you register for an account on our website.

Order and Transaction Information: Details of products you purchase (3D printers, filaments, accessories), order history, payment information (processed securely through payment providers), and delivery details.

Payment Information: Payment card details, billing information, and transaction records. Note that we do not store your full payment card details; these are processed securely by our payment service providers.

Communication Data: Information you provide when you contact us via email, phone, or through our contact forms, including your inquiries, feedback, and customer service communications.

Technical Information: IP address, browser type and version, time zone settings, operating system, device information, and other technology on the devices you use to access our website.

Usage Data: Information about how you use our website, including pages visited, products viewed, time spent on pages, click patterns, and shopping cart activity.

Marketing Preferences: Your preferences regarding receiving marketing communications from us.

How We Collect Your Information

We collect your personal information through various methods:

Direct Interactions: When you create an account, place an order, request product information, subscribe to our newsletter, contact our customer support, or fill out forms on our website.

Automated Technologies: As you navigate our website, we automatically collect technical data through cookies, server logs, and similar tracking technologies.

Third Parties: We may receive information about you from payment processors, delivery service providers, and analytics providers who help us operate our business.

How We Use Your Information

We use your personal information for the following purposes, based on legitimate legal grounds:

Order Fulfillment: To process and deliver your orders of 3D printers, filaments, and accessories, communicate with you about your orders, handle payments, and manage returns or exchanges.

Account Management: To create and maintain your account, remember your preferences, and provide you with personalized service.

Customer Service: To respond to your inquiries, provide technical support for products, resolve issues, and improve our customer service.

Website Improvement: To understand how visitors use our website, analyze trends, improve functionality, and enhance user experience.

Marketing Communications: With your consent, to send you promotional emails about new products, special offers, and 3D printing tips. You can opt out at any time.

Security and Fraud Prevention: To protect our website and services from fraud, unauthorized access, and other illegal activities, and to ensure the security of our systems.

Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests, including Lithuanian and EU regulations.

Business Operations: To maintain business records, conduct internal research and analysis, and manage our business effectively.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

Contract Performance: Processing is necessary to fulfill our contract with you when you place an order or use our services.

Legitimate Interests: We have legitimate business interests in improving our services, preventing fraud, and operating our business efficiently.

Legal Obligation: We are required to process certain data to comply with accounting, tax, and other legal requirements in Lithuania and the EU.

Consent: For marketing communications and certain cookies, we rely on your explicit consent, which you can withdraw at any time.

Sharing Your Information

We may share your personal information with the following categories of recipients:

Service Providers: Third-party companies that help us operate our business, such as payment processors, shipping carriers (DPD, Omniva, LP Express), hosting providers, and IT service providers. These parties are contractually obligated to protect your data.

Product Suppliers: Manufacturers and distributors of 3D printers, filaments, and accessories when necessary to fulfill your orders or process warranty claims.

Legal Authorities: Law enforcement, regulatory bodies, courts, or other government agencies when required by law or to protect our legal rights.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell your personal data to third parties for their marketing purposes. All data sharing is conducted in compliance with GDPR and Lithuanian data protection laws.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Employee training on data protection
• Secure file storage and handling procedures

While we strive to protect your personal data, please be aware that no method of electronic transmission or storage is 100% secure. If you suspect any security breach, please contact us immediately at info@thinkit.lt.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations:

• Order and transaction data: 10 years (as required by Lithuanian accounting laws)
• Account information: Until you request deletion or for 3 years after your last activity
• Product warranty information: Duration of warranty period plus 1 year
• Marketing communications: Until you unsubscribe or withdraw consent
• Technical and usage data: Up to 2 years

After the retention period expires, we will securely delete or anonymize your personal data.

Your Rights Under GDPR

As a data subject in the European Union and Lithuania, you have the following rights regarding your personal data:

Right of Access: You have the right to request a copy of the personal information we hold about you.

Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.

Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data, subject to certain legal exceptions.

Right to Restrict Processing: You can request that we limit how we use your personal data in certain circumstances.

Right to Data Portability: You can request to receive your personal data in a structured, commonly used, machine-readable format, or have it transferred to another controller.

Right to Object: You can object to our processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent: Where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

Right to Lodge a Complaint: You have the right to lodge a complaint with the State Data Protection Inspectorate of Lithuania (Valstybinė duomenų apsaugos inspekcija) or your local supervisory authority.

To exercise any of these rights, please contact us at info@thinkit.lt. We will respond to your request within one month as required by GDPR.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device.

Essential Cookies: Necessary for the website to function properly, including shopping cart and checkout functionality.

Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous analytics data.

Functional Cookies: Remember your preferences and settings to provide enhanced features.

Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

Marketing Communications

With your consent, we may send you marketing emails about our products, special offers, new 3D printer models, filament types, and 3D printing tips. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us at info@thinkit.lt

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders and account.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at info@thinkit.lt, and we will take steps to delete such information.

International Data Transfers

Your personal data is primarily stored and processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your information in accordance with GDPR requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date below. We encourage you to review this policy periodically.

Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.